Frequently asked questions

  • How do I apply for a rental?

    Applications can be completed online through our website on any available listing. All adults over 18 must submit an application.

  • What are your income and credit requirements?

    Requirements vary by property, but generally include verifiable income and a satisfactory rental history.

  • Are housing assistance programs accepted?

    Participation in housing assistance programs, including HUD, LIHTC, and housing choice vouchers, varies by property and is subject to program eligibility and availability.

  • What are your business hours?

    Standard business hours are from 9AM - 5PM. However, the office may be closed on certain days or while meetings are in process. Calling ahead for an appointment is recommended. 

  • How do I pay my rent?

    Log into your online portal to pay your rent. If you are not yet registered, please create an account here! From here you can see a history of all charges and payments. 

  • How do I submit a maintenance request?

    Please submit a maintenance request through the Resident portal. 

    1. From the Home or Maintenance tab, click Request Maintenance.
    2. Enter a detailed description of the issue, upload one or more photos of the item needing attention, give the property manager permission to enter with their key, then click Submit Request.

  • What is considered an emergency maintenance issue?

    Emergencies include issues such as no heat in winter, major plumbing leaks, or electrical hazards.

  • Can I have pets?

    Pet policies vary by property. Please review the specific listing or contact us for details.

  • What fees are due at move-in?

    Move-in costs vary by property and may include a security deposit, first month’s rent, and any applicable fees. Specific amounts are outlined during the application and approval process.

  • Is renter’s insurance required?

    Renter’s insurance is required prior to move-in. Proof of coverage must be provided.

  • How long does the application process take?

    Application processing times vary by property and program. In general, applications are reviewed in the order received once all required documentation is submitted.

  • How will I know if my application is approved?

    Applicants will be notified by email or phone once a decision has been made. Additional documentation may be requested as part of the review process.

  • What forms of payment are accepted?

    Rent payments are accepted through the online resident portal. Accepted payment methods may include ACH, credit card, or Retail Cash Payments.

  • What happens if my rent is late?

    Late fees and notices are assessed in accordance with the lease agreement and applicable laws. Details are outlined in the lease.

  • Do you follow Fair Housing laws?

    Yes. We comply with all applicable federal, state, and local Fair Housing laws.

  • Looking for a property manager?

    Learn more about our services here, and contact us anytime if you have questions or would like to discuss your property.

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